FAQ (Frequently Asked Questions)
Find answers to commonly asked questions about our products and services
How secure is my payment information?
We take your privacy and security seriously. All payments are processed through secure, encrypted channels, ensuring that your personal and financial information is protected.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and more. At checkout, you will have the option to choose your preferred payment method.
What is a commercial license, and do I need one?
A commercial license allows you to use our STL files for business purposes, such as creating products for sale. If you’re only using the files for personal projects, you do not need a commercial license.
Do you offer returns or refunds?
At SimpliSlice, we offer refunds for physical products only if they are damaged on arrival and reported within 48 hours of receiving the item, along with photos or videos showing the damage. Refunds for digital products, such as STL files, are not available, as all digital sales are final. For more details, you can review our full refund policy here.
How do I receive my purchased STL files?
Once your purchase is complete, you’ll receive an instant download link for your STL files.
Can I cancel or modify my order?
Due to the digital nature of our products, orders cannot be canceled or modified once they are placed. In terms of our physical products, these cannot be modified once the item has already been shipped. Please double check that your shipping information is correct.
How do I use these files?
Upon downloading your STL files, you will also receive a PDF containing detailed instructions for use and information about your license. This guide will help you get started with printing and using your files effectively.
Can I share the STL files I purchase?
You are free to share your personal licensed 3D-printed models, but under no circumstances should the STL files themselves be resold or distributed. Our License Agreement strictly prohibits unauthorized file distribution.